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Scaling up the sharing economy with an innovative community-driven rental service.
11 new sites launched around London.
Coverage in major media channels, including the World Economic Forum.
Challenge
Ladders, steam cleaners, hedge trimmers: very useful sometimes, but do we really need to own them? Library of Things is an innovative community-driven-thing rental service, based in London. They came to us with the ambition to build a fairer future through a sharing economy of handy tools and the need for a scalable, self-service kiosk for the growing number of sites around the country.
Insights
With the prototype sites in regular action, the LoT team proved a growing demand for rentable domestic products. However, the complex unlocking procedure and cluttered shelving system proved intimidating to borrowers. These insights drove the design of a more seamless, intuitive customer journey and locker system designed for local manufacture.
Outcome
The project resulted in a simplified, intuitive borrowing journey which aims to turn a rental process into a positive interaction with your community. This is facilitated by a reconfigurable digital locker system, designed for local fabrication using open manufacturing principals.
Client
Library Of Things
Capabilities
Design Research
Ethnography
Design Strategy
User Journey Mapping
Concept Design
Design for Manufacture
Scaling up the sharing economy.
